Frequently Asked Questions
Orders and sales
Can I purchase without a VAT number?
Can I purchase without a VAT number?
Yes, Arbrì is open to both private individuals and professionals. You can purchase without a VAT number, directly online.
How can I place an order?
How can I place an order?
Choose products from the catalog, select the variants and add them to the cart. Complete the purchase with your data and preferred payment method.
Will I receive an order confirmation?
Will I receive an order confirmation?
Sure! After purchasing you will receive a confirmation email with your order summary and all the useful information.
Can I change an order after I've placed it?
Can I change an order after I've placed it?
If your order has not yet been shipped, please contact us as soon as possible: we will do our best to help you change it.
Returns and exchanges
Can I return a product if it is not suitable?
Can I return a product if it is not suitable?
Yes, you have the right to return within 14 days of delivery, as long as the product is intact and unused. Contact us to start the process.
Can customized products be returned?
Can customized products be returned?
No, products made to order or customized are not eligible for return, except for manufacturing defects.
How does the refund work?
How does the refund work?
Once we receive and verify the return, we issue the refund using the same payment method used for the purchase.
Can I exchange a product for another?
Can I exchange a product for another?
We do not handle direct exchanges. We recommend that you place a new order and request a return for the previous product.
Shipping and tracking
Which countries do you ship to?
Which countries do you ship to?
We ship to Italy, Germany and France. If you want delivery to another country, contact us to evaluate the feasibility.
How long does delivery take?
How long does delivery take?
We generally ship within 24/48 business hours. Delivery times vary from 2 to 5 days depending on the destination.
How can I track my order?
How can I track my order?
As soon as your order is shipped, you will receive an email with a link to track the status of your shipment in real time.
What happens if the courier can't find me?
What happens if the courier can't find me?
The courier will make a second attempt. If the delivery is unsuccessful, the goods will be returned to our warehouse. Contact us to arrange a new shipment.